Shipping policy
Last updated: July 18, 2026
Thank you for shopping with Cozy Cone. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.
Shipping Destinations
Cozy Cone currently focuses primarily on customers located in the United States.
Shipping availability for your location will be confirmed during checkout. We reserve the right to cancel and refund an order if we cannot ship it to the address provided.
Order Processing
Orders are normally processed within 1–3 business days.
Orders placed during weekends or public holidays may begin processing on the following business day.
During periods of high demand, product launches, promotional events, or public holidays, processing may require additional time.
Estimated Delivery Time
After processing, estimated delivery to the United States is normally:
5–15 business days
The estimated total delivery time, including processing, is approximately:
6–18 business days
Business days exclude weekends and public holidays.
Delivery times are estimates and not guaranteed delivery dates. Delays may occur because of carrier disruptions, customs procedures, severe weather, public holidays, high shipping volumes, or other circumstances outside our reasonable control.
Fulfillment Partners
To maintain competitive prices and offer a broader range of products, orders may be shipped directly from one of our domestic or international fulfillment partners.
If an order contains multiple products, the products may be shipped separately and arrive in different packages.
You will not be charged additional shipping fees because an order is divided into multiple shipments.
Order Tracking
When tracking is available, you will receive a shipping confirmation email containing your tracking number.
Tracking information may require 2–5 business days to update after shipment. A temporary lack of tracking movement does not necessarily mean the package has stopped moving.
Incorrect or Incomplete Addresses
Customers are responsible for providing an accurate and complete delivery address.
If you notice an error, contact cozyconeoriginal@gmail.com within 12 hours of placing the order.
We will attempt to update the address, but changes cannot be guaranteed after the order has entered processing or has shipped.
If an order is returned, lost, or incorrectly delivered because of an inaccurate address provided by the customer, additional shipping charges may apply before the order can be resent.
Shipping Delays
If your order is delayed, check your tracking information first.
If the order has not arrived within 30 business days after dispatch, contact us so that we can investigate with the shipping carrier or fulfillment partner.
Depending on the outcome of the investigation, we may arrange a replacement, refund, or another appropriate solution.
Lost Packages
If tracking does not confirm delivery and the shipping carrier determines that a package has been lost, we will provide an appropriate replacement or refund.
If tracking shows the package as delivered but you cannot find it:
- Check around the delivery location.
- Ask household members or neighbors.
- Contact your local carrier or post office.
- Contact us within 7 days of the recorded delivery date.
We will assist with the investigation. The final resolution may depend on the shipping carrier’s findings and applicable consumer law.
Damaged Packages
If your order arrives damaged, photograph:
- The external packaging.
- The shipping label.
- The damaged product.
- Any damaged or missing components.
Send the photographs, order number, and description of the problem to cozyconeoriginal@gmail.com.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or local fees depending on the destination and applicable laws.
Unless these charges are collected during checkout or otherwise stated, the customer may be responsible for charges imposed by local authorities.
Cozy Cone does not control customs processing times or charges imposed by government authorities.
Order Changes and Cancellations
Contact cozyconeoriginal@gmail.com within 12 hours of ordering if you need to cancel or modify your order.
Changes and cancellations cannot be guaranteed once processing has started or the order has shipped.
Contact Information
Business name: Cozy Cone
Email: cozyconeoriginal@gmail.com
Website: https://mycozycone.com
When contacting us, include your full name and order number so we can assist you faster.