Refund policy
Last updated: July 18, 2026
At Cozy Cone, we want you to feel confident about every purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving it.
Return Eligibility
To qualify for a return, the product must be:
- In the same condition in which it was received.
- Unused, unworn, and free from damage caused after delivery.
- In its original packaging, including any accessories, manuals, and components.
- Accompanied by proof of purchase or a valid order number.
To begin a return, contact us at cozyconeoriginal@gmail.com before sending the product anywhere.
Please do not return products to the address shown on the shipping label. This may belong to one of our fulfillment partners and may not be able to accept returns.
Once your return is approved, we will provide the correct return instructions and return address. Products returned without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Products
Please inspect your order after delivery. If your product arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible at cozyconeoriginal@gmail.com.
Please include:
- Your full name.
- Your order number.
- A clear description of the issue.
- Clear photographs or a short video showing the product, packaging, and shipping label.
After reviewing the issue, we may provide a replacement, refund, or another appropriate solution at no additional cost to you.
Exceptions and Non-Returnable Products
Certain products cannot be returned, including:
- Perishable products.
- Personalized or custom-made products.
- Gift cards.
- Hazardous materials.
- Personal-care or hygiene products that have been opened or used.
- Products clearly marked as “Final Sale,” where permitted by law.
This does not affect your rights if a product arrives damaged, defective, incomplete, or incorrectly supplied.
Return Shipping Costs
For returns caused by a change of mind, ordering the wrong product, or no longer wanting the product, the customer is responsible for return shipping costs.
If the return is caused by a damaged, defective, or incorrect product, Cozy Cone will cover reasonable return shipping costs or provide another appropriate solution.
Original shipping charges are non-refundable unless the product arrived damaged, defective, or incorrect, or applicable law requires otherwise.
We strongly recommend using a trackable shipping service. Cozy Cone cannot guarantee receipt of returns sent without tracking.
Order Cancellations and Changes
We begin processing orders quickly. If you need to cancel an order or change your shipping information, contact us within 12 hours of placing the order.
We will make every reasonable effort to help, but cancellation or modification cannot be guaranteed after an order has entered processing or has been shipped.
If the order has already shipped, you may need to wait for delivery and follow the standard return process.
Refunds
After receiving and inspecting your return, we will notify you whether your refund has been approved.
Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may require additional time to process and display the refund.
If more than 15 business days have passed since your refund was approved, contact us at cozyconeoriginal@gmail.com.