Contact information
Business name: Cozy Cone
Website: https://mycozycone.com
Customer support email: cozyconeoriginal@gmail.com
Our customer support team normally responds within 1–2 business days.
Response times may be longer during weekends, public holidays, promotional events, or periods of high demand.
When contacting us about an existing order, please include:
- Your full name.
- Your order number.
- The email address used during checkout.
- A clear description of your question or issue.
- Photographs or video if the product is damaged, defective, incomplete, or incorrect.
Returns
Do not send returns to the address printed on the shipping package or to any other address without receiving approval first.
Contact cozyconeoriginal@gmail.com to receive the correct return instructions and return address.